Are your Products Cruelty Free? Yes all of our products are only tested on our willing humans, we do not test any of our products on Animals.
Do you offer Free Shipping within the UK? Yes we offer Free UK Mainland Standard Delivery on orders over £30.00
Are your Products Nut Free? Our products contain Ingriendents such as , Apricot Kernel Oil, Sweet Almond Oil & Shea Butter, they are all made in the same place and we therefore cannot guarantee a nut free product on any of our products.
Are you Insured & have Cosmetic Safety Assessments? Yes we are fully Insured. All of the Cosmetic products that we sell have been assessed in line with the requirements of the UK Law.
How are your Products made? All of our Products are handmade, Whilst we try our best to represent the pictures the colors may vary slightly as everything is mixed by hand.
How long will it take for my order to be dispatched? We aim to dispatch orders within 1-3 working day's via Royal Mail 2nd Class your order should arrive within 3-5 working days.
All of our products will be shipped Royal Mail 2nd Class taking 5-14 working day's once dispatched, unless an Express option is chosen at checkout.
Your Delivery maybe to large for your letterbox, please check for a Royal Mail card before contacting us.
Deliveries can take longer at the moment due to the COVID19 Pandameic.
USA Shipping - All international orders are sent tracked to avoid any problems during transit. This costs a standard rate of £25.99. All orders are sent via Royal Mail with estimates of taking 7-9 working days. Please note these timeframes are not guaranteed and any delays are out of my control.
Are your Products safe to use during Pregnancy? All of our Products contain Essential Oils we advise you to speak with your Doctor.
How are your Products Packaged? Bath Bomb's & Hand Soaps - Are Packaged in a Bio Degradable and 100% Home Compostable Bag
Hand Balm & Lip Balm - Are packaged into Aluminum Containers which can be recycled or repurposed
Bath Dust’s – packaged into Kraft Pouches
Plastic Bottles & Jars that we use are not single use they are PET which can be recycled / repurposed.
Gift Boxes – Are Packaged into a Cardboard Box with Shredded paper, for added protection in transit the box is topped with a sheet of recycled Hello Fresh Insulation. They Gift Wrapped with a Kraft Tag & Eco Friendly String & Finally Wrapped in Kraft Paper to send out.
Our Small Parcels ship in Cardboard Boxes, sometimes the outer box may be a recycled box. The Packaging inside the box can be either or mixture of shredded paper & a sheet of Hello-Fresh Re-Purposed Insulation for added protection in Transit. Some Parcels may contain Eco Friendly Peanuts these wash away if you run the tap over them.